Ninebot E12 Troubleshooting: All You Need To Know

Segway Ninebot is one of the most preferred scooters today – and the Ninebot zing E12 is one the best of their productions.  

With three turbo modes, a secured braking system, and adequate battery capacity, among other features, this scooter remains one of the best.

However, with all these features, like all other machines, the E12 can develop faults that make it challenging to enjoy fully. So, how do I troubleshoot this device?

Most problems that Ninebot Zing E12 users experience include flashing error lights, difficulty in charging, and loud, uncomfortable noises. Sometimes, they do not come on at all. Luckily, there are different troubleshooting tips tailored to resolve most problems. Some of these tips are simple and only take a few minutes, while others require slightly complex procedures.

After using an electronic device for a while, several problems could appear. So, troubleshooting these devices is one important activity. The Ninebot E12 is no exception.

Well, keep on as this article talks about all of that.

What Are the Common Problems of a Ninebot E12?

While the Ninebot E12 can experience various problems, there are some general issues that a large majority of owners experience. Below is a list of such common issues and their possible causes.

#1. Scooter Not Charging

There are different reasons why your scooter would be unable to charge. The first is if there is dust or debris in the charging port.

The presence of these obstructions can easily disrupt the charging connection. Sometimes, it could be due to a faulty switch which causes prevents your Ninebot from charging.

#2. Scooter Not Running

Sometimes, even though you think your E12 is fully charged, it refuses to run or even come on. In this case, you must ensure your scooter is well-charged and correctly plugged in on both ends.

#3. Scooter Not Running Full Time

It is common knowledge that machines generally lose efficiency or capacity over time. However, it is disturbing when your Ninebot segway starts to act lower than its intended capacity earlier than you expected.

There are at least two reasons why your device could act this way. And the first reason is the age of the battery.

The older a battery is, the lower or lesser its capacity. So when it gets to a certain age, it might reject full charge totally and start discharging abnormally and alarmingly.

Another reason for the short run time is overtightened brakes. Having your scooter’s parts fitted tightly or properly adjusted is always good.

Although, excessively tightening the brakes of your scooter fails to allow the machine to perform perfectly and prevents the rider from enjoying the machine.

#4. Scooter Running Slowly

When your scooter starts to run slowly, it can make the ride uninteresting and unadventurous. Fortunately, the reasons behind this are as straightforward and easily detectable as can be.

Firstly, if the riding conditions are unsteady or unsuitable, you will experience some challenges. Ninebot E12 and other electric scooters run optimally on solid, dry areas with reasonable flat terrains.

Therefore, the scooter will identify any terrain that fails to provide such reliability as unsuitable for riding on and disrupt the machine’s normal functioning.

Another reason your E12 might be running slowly is if there is a continuous detection of product overload. The Ninebot only allows for a maximum weight of 132 pounds.

If the rider exceeds this weight and tries simple maneuvers like going up a hill, the circuit will trip off and cause the machine to shut down.

Consistently exceeding this device’s weight limit can strain the battery and other components.

#5. Scooter Stops Abruptly While Running

This problem can be frustrating, but the cause is relatively straightforward. If your E12 suddenly stops while you are using it, it means the circuit breaker has tripped.

A faulty circuit breaker means a connection problem is causing partial or complete disconnection while the device runs.

Possible reasons for this disconnection include constant overloading and, in turn, overheating.

#6. Scooter Beeping and Blinking Lights

Your Ninebot E12 might be blinking and beeping for two main reasons. The first and most common reason is not activating your scooter.

This is essential because the scooter will beep unless you activate your Ninebot E12.

The second reason for the beeping and blinking in a Ninebot is if an error code needs resetting. 

Usually, there will be a display of the error code, which is very important in resolving the problem.

How to Troubleshoot Ninebot E12?

Troubleshooting your Ninebot E12 when you experience any of these problems is easy once you get the hang of it.

However, it is best to remember that you must first detect the leading cause of your problem before attempting to solve it.

#1. Scooter Not Charging

The first thing to do when you notice that your Ninebot is not charging is to check the charging port for any possible obstructions.

If there is dirt, gently use a cotton bud or tiny cleaning brush to clean it out. Avoid using sharp objects like needles because they can cause short circuits in your device.

Also, check your wall switch and the charger to ensure they are both in good working condition. If there is any problem, consider replacing them.

#2. Scooter Not Running 

If your machine is not running, it is most likely a battery issue, so the first thing is to ensure the battery is well-connected and fully charged.

 Like most rechargeable devices, there are specific ways to take care of your scooter’s battery so it will last longer and continue to work more efficiently.

When you are confident that the problem is not the battery, check all connections to confirm that there is no circuit break.

#3. Scooter Not Running Full Time 

If your scooter is older than three years, consider replacing the battery with an original substitute.

Replacing the battery with a non-original one will eventually lead to more problems, proving wasteful and more expensive.

Suppose your battery is less than three years; endeavor to charge it before you take it on a ride fully. Additionally, practice good battery maintenance tips.

It will also help if you carry out regular servicing to certify that your E12 is in optimal condition before you take it out daily.

#4. Scooter Running Slowly 

Given that your Ninebot will slow down if you are not riding in optimal conditions, riding on recommended terrain is the first resolution to try.

Even though your E12 has three modes, these modes are best enjoyed on flat and dry surfaces. It is not suitable for rough or rocky terrains or areas with sudden terrain changes.

Furthermore, learn to comply with the recommended weight limit, as this causes your scooter to slow down and strains the battery, leading to more problems.

If the problem is weight overload, the scooter may shut down by itself. In this case, you have to reset the system.

First, to reset the system, hold the brake, throttle down, and simultaneously turn on the scooter. Then, hold in this position for about five seconds and turn it off.

Finally, wait another five seconds before you push the power button again. Again, it is best to ask for help when resetting your scooter.

#5. Scooter Stops Abruptly While Running

The most effective resolution to this problem is to check all the wires and internal connections. However, before this, you should try a simple reset.

A simple reset is more effective if the reasons for the trip include unsuitable terrains and overload.

If your scooter repeatedly trips off, you might have to seek professional help to check the internal workings of the scooter.

#6. Scooter Beeping and Blinking Lights

The quickest remedy to blinking lights is to activate your Ninebot E12 and link it to your mobile phone.

The first step is to open the mobile app and connect it to your scooter via Bluetooth. Next, tap on the little gear icon, click “Activate” and “Yes.”

When the activation is complete, the beeping sound will make one longer beep before stopping.

Suppose you have already activated your scooter; the beeping sound results from an error code. Since the error code is usually displayed, you can cross-check with your manual or mobile app.

When you find the exact error code, follow the instructions to troubleshoot and stop the beeping or blinking lights.

Below is a comprehensive summary of the problems common to the Ninebot E12 and possible troubleshooting tips.

Common Problems	Troubleshooting Tips
Scooter not Charging	Clean  the charging port and check the connection and the charger
Scooter not running	Charge the battery and check the connection for circuit breaks
The scooter is not running full time	Replace the battery with an original and practice regular checks and servicing.
The scooter runs slowly.	Ride on the recommended surface and carry recommended weight.
The scooter stops abruptly while running.	Check internal connections for circuit breaks or disconnections.
Scooter beeping and blinking lights.	Activate the scooter with the mobile app and follow the manual for error code troubleshooting.